Returns & Exchanges
Thank you for your purchase with Just One Eye. Just One Eye accepts returns or exchanges under certain conditions.
- - Items must be returned in their original condition, with all tags and packaging in tact.
- - Items must be returned within 14 days of receiving your order.
- - Certain items including jewelry, furniture, intimates/swimwear, sunglasses, books and sale items cannot be returned and are FINAL SALE.
Should you have any questions regarding your order, please email [email protected] or call 1-888-563-6858.
Returning items to Just One Eye is simple. For returns within the United States, each shipment will include a pre-paid return label. Returns must be shipped within 14 days of receiving the product.
At this moment, we do not offer return labels for International orders of any value. Customer is responsible for any international return fees.
Your refund will be credited to the original payment method. Please note that it may take up to 10 business days for your bank or card issuer to process your refund. Please note that certain items including jewelry, furniture, intimates/swimwear, sunglasses, sale items, cannot be returned and are FINAL SALE.
- Please note that customs duties, sales tax on imports, as well as handling costs that were charged to the recipient by our courier, by order of the customs office, cannot be refunded.
- - Please request your Returns Merchandise Authorization (RMA) number.
- - Items must be returned in unused condition within 14 days of receiving your order.
- - All tags must remain attached. If tags have been removed, the item cannot be accepted for return or exchange.
- - Shoe boxes must accompany any shoes being returned; we cannot accept shoes for return with damage to the shoebox.
- - Please note that the following items are FINAL SALE meaning they CANNOT BE RETURNED OR EXCHANGED:
- - Jewelry
- - Furniture
- - Intimates
- - Swimwear
- - Sunglasses
- - All Sale Items
We are unable to offer price adjustments for any items purchased prior to and/or after promotions and limited-time discounts. Please see our terms and conditions for further details.
Online Promotions are non-transferrable. Promotions are not valid in store. Promotions are not valid in conjunction with any other offers. We reserve the right to limit quantities of items purchased at promotional rate. Offer cannot be used towards Just One Eye gift cards, shipping and sales tax. Promotions have no retail value. Promotions may exclude certain designers and products- selection is made at our discretion. Discount is only valid from date specified and cannot be pre or post dated. Other restrictions, exclusions or terms may appl
Simply sign into your Just One Eye account and select the order number of the item you are looking to return or exchange. Click on RETURN/EXCHANGE and select the reason why you are returning or exchanging. Please include any necessary details.
If you are exchanging for a different sizing, please include the correct size. We will send you the replacement item upon receipt of the original item, assuming that item is received in unused condition and that a replacement is available.
If a replacement is not available, your account will be credited for the original purchase price upon receipt of the original item in unused condition. You will receive an email confirming our receipt of your shipment.
If you are requesting a refund, credit must match original payment method. If you would like to return an item you purchased or received as a gift from Just One Eye, please go to our website, JustOneEye.com.
If you are returning an item you received as a gift, you will receive a Just One Eye gift card/credit in the amount of the purchase price. Once you check the AGREE button, we will send you an email confirming your RMA number. Please send your item back to us within 14 days.